Clima organizacional y su incidencia en el desempeño laboral

Abstract

The administrative aspect of an organization is very relevant, be it a commercial and/or service business, especially on occasions when employees keep in direct contact with customers, as is the case under study of the company Call EFIEXPRESS Collection Center. Therefore, it is necessary to quickly identify any difficulties that may exist within the organization among the workers, as well as the need for the employees of a department to be trained, so it is essential to quickly identify and solve the problem. detected. What can damage the Organizational Climate, negatively affecting business development and performance, resulting in poor customer service; late deliveries of reports or controversies between workers. Hence, this thesis aims to determine the incidence of the Organizational Climate in the Labor Performance of EFIEXPRESS staff. In order to comply with the research objectives, a polytomous survey of 68 items was applied to the sample, which was a total of 22 workers. The survey was divided by dimensions, with which the diagnosis of the dependent variable Labor Performance and the Organizational Climate variable. Developing research under a quantitative approach. It is concluded that there is a significant incidence of the organizational climate in the work performance of the personnel of the EFIEXPRESS call center company. Because there is a direct link, it can be said that when there is a work environment that is unfavorable to carry out any daily activity within the company, there will be low work performance by its employees. This tells us that the organizational climate is considered an important element for the maintenance of an appropriate degree of work performance in the company's personnel.