Propuesta de un modelo de gestión por procesos, aplicando los estándares de gestión de calidad ISO 9001:2015 en la empresa CELCO CIA. LTDA. matriz Quito.

Abstract

Nowadays, the application of processes has become essential to have a sequence in the activities at the business level, managing process management helps to determine the internal or external needs (inputs) to reach an end and meet initial expectations. (outputs) in a certain order, that is to say that to reach an end we need to fulfill a series of tasks, activities, indicators, products, etc. Efficiently and effectively that leads us to meet the objectives set. The purpose of this thesis is to provide a proposal for a process management model applying the ISO9001: 2015 quality management standards in the company CELCO CIA. LTDA. Quito Matrix, which can be applied in future internal processes of the institution, bringing them to an order in the activities, and be an initial source to obtain quality management in the company. To elaborate this thesis, a business analysis was initially carried out looking for the current situation of the organization, based on the different research techniques, the business difficulties were developed. The process management proposal was developed seeking to solve bottlenecks and difficulties in the sequence of tasks in each department of the company, a map of general processes was established in which it covers the proposed processes and as a technological tool the Bizagi Modeler software for the elaboration of the sub-processes that facilitated the elaboration of flow diagrams.