Análisis de la gestión de calidad en las microempresas de servicios de Guayaquil

Abstract

Quality today is becoming relatively an important issue in companies and micro-enterprises at an international and national level, and starting from an essential point that are the clients, who are becoming more and more demanding, the need to adapt to the demands of this market, thus managing to satisfy their expectations through the execution of an appropriate SGC. This research has a focus on microenterprises since it is a sector that is very little attended at a general level and the SGC are hardly governed, for this reason it was proposed to analyze the GC processes of the service microenterprises of Guayaquil to define a model. suitable for this type of company, in which the synthetic analytical method was used since the purpose of this article was to study the quality management processes that are applied in different micro-enterprises in the service sector, giving favorable results because the system of quality is generic, flexible so that they can adopt it and adapt it to their own realities. Having as a conclusion the satisfaction of the client and a greater confidence when providing products or services within the company.