Desarrollo de Agentes Virtuales Cognitivos, usando DIALOGFLOW

Abstract

ChatBot is a computer application that uses Artificial Intelligence to chat with people with the simulation of human conversations through voice or text. The objective is to develop a cognitive virtual assistant based on artificial intelligence through its supervised learning training that obtains the expected results for much more fluid responses with natural language and that is multiplatform according to the need of use. The results obtained are: a cognitive model applied to supervised learning, intentions, entities and parameters were defined in the Dialogflow platform, and analysis of the results obtained at the end of the tests applied in natural language. It is concluded that advances in machine learning generate many opportunities with the addition of conversational interfaces to computer systems; these interfaces are based on cognitive agents that differ from conventional systems due to the use of artificial intelligence.