Síndrome de burnout y estrategias para su afrontamiento a nivel individual en personas de entre 25 a 40 años, en una empresa privada en Quito, en el periodo 2021-2022.

Abstract

As a response to chronic work stress, burnout syndrome has been identified, a psychological condition that has gained prominence due to changes in internal and external aspects, directly affecting people's quality of life. Thus, this research aims to reconstruct the experience on the diagnosis of burnout syndrome and the coping strategies used to identify the components of the study, explaining the possible achievements and difficulties. To meet this objective, a methodology with quantitative method and literature review instruments was used, in addition to the support of a survey and a questionnaire among the staff of the private company to measure the levels of burnout syndrome and to define the coping strategies they have. The instruments used were the Maslach Burnout Inventory (MBI) and Coping Strategies (COPE). Among the conclusions it was found that 40% of the workers in this company suffered from burnout syndrome, of which 40% were at a high level, 20% at a medium level and the remaining 40% at a low level. Regarding coping strategies, 50% of the respondents prefer an emotion-focused coping style, and the other 50% are divided in half by the problem-related style and those who have their own coping style.