Elaboración de una propuesta de sistema de gestión de calidad basada en la norma ISO 9001:2015 para la empresa de servicios en el área de refrigeración, Heat and Cool Cía. Ltda.

Abstract

The Quality Management System is a way of showing the companies' commitment to customer satisfaction and can be an additional advantage in today's competitive market. Heat and Cold Cía. Ltda., is a company domiciled in the city of Quito that provides consulting, design, manufacturing and maintenance services for refrigeration systems. In order to improve the performance of the company Heat and Cool Cía. Ltda, the present had the purpose of proposing alternatives for Quality Management Systems, determining the most convenient option, designing and preparing a study for the proposal of a Quality Management System based on the ISO 9001: 2015 standard. The research methodology used was of an applied type; a survey of the current state of the same was carried out, to collect information, a guide for collecting information on the processes within the company was obtained and to know the level of compliance with the ISO 9001: 2015 Standard, the checklist of the compliance with the requirements of the standard and surveys that were applied to the workers in order to know the perception of the employees regarding the application of ISO standards, obtaining in the first instance that, in its current conditions, the company presents a 25% compliance with the requirements related to ISO 9001:2015. In the proposal, all the documented information pertinent to the Quality Management System was presented, likewise for the validation of the proposal, the operational utility prior and subsequent to the partial implementation of the Quality Management System was quantified, obtaining an improvement in its profitability of 4.38% and an improvement in its productivity of 10.24% for the first period of the year 2022. Finally, it will be extended that the costs of implementing a Quality Management System based on the ISO 9001: 2015 standard for the company Heat and Cold Cía. Ltda., son of $5,560.20.