Estudio del estrés laboral en las áreas de Talento Humano y Administrativo, en el Ministerio de Telecomunicaciones y de la Sociedad de la Información (Mintel), con el fin de mejorar el desempeño laboral mediante estrategias de afrontamiento, en el año 2021- 2022

Abstract

Work stress according to the ILO(2014),indicates that it is the reaction that an individual may have to requirements and work pressures that do not fit their knowledge and skills that test their ability to cope with the situation (World Health Organization, 2018). In this sense, the presence of this factor has influenced harmful consequences that have caused employees to present job dissatisfaction, absenteeism and/or lack of commitment. As a result of the presence of Covid-19, a new work modality was implemented in Ecuador that led to the exacerbation of said problem in MINTEL workers. The intervention, the objective of this study is to resignify the situation of work stress in the human talent and administrative areas of the Ministry of Telecommunications and the MINTEL Information Society. The research is based on a cross-sectional study with a sample of 40 people from the area of human and administrative talent compared to a population of 212 who are part of the institution. The method used was the survey, to identify the causes generated by this factor against the performance of MINTEL workers, which consists of 6 items. On the other hand, the WHO-ILO questionnaire was carried out to recognize the level of work stress, therefore, the questionnaire consists of 25 items that assess the different types of work stressors, focusing on various aspects. The methodology for this intervention was based on tools on virtual platforms and in this way; A proposal is proposed where the main solutions are considered to take actions that help reduce work stress and improve the performance of public servants through developed coping strategies. The results obtained allowed to propose coping strategies with respect to the organization, for the areas of human and administrative talent, thus generating potential for their work performance based on the implementation of techniques and procedures, which will overcome the lack of productivity found in the employees of these areas.Finally, the study allowed us to conclude that the current situation of public servants in relation to their working hours is a stress condition that generates a low relationship in the rates of production and work performance, this being the main cause of the excess workload compared to the new modality implemented due to the presence of biological risk.