Influencia de los estilos de liderazgos sobre el clima laboral en una empresa de servicios médicos ambulatorios en el año 2021

Abstract

This systematization takes as a reference the practical experience obtained during the intervention project, which had the objective of analyzing the influence of leadership styles on the work environment in a medical services company. The study was based on research carried out by Blake and Mouton who identified five leadership styles and their influence on the environment and coexistence of employees in an organization. It is important to note that leadership styles tend to be triggered by the behavior and acts that are frequently developed by leaders. As a central problem, deterioration of the work environment and inadequate leadership styles are identified, it is evident that there is a lack of communication between all areas, informality in processes, lack of feedback culture due to the lack of recognition, there are no formal career plans, dissatisfaction in remuneration, lack of commitment, bad attitude, lack of integration among the staff, as indirect consequences are demotivation, instability of leaders, high turnover, low productivity and job dissatisfaction. The systematization proposes an explanatory-interpretive approach, to understand the approach to the problem, the analysis of the results and the interpretation of these during the development of the project. The methodology used was discourse analysis where the discourse of the departmental leaders was collected, analysis of the organization's historical information, as well as information on the results of the management grid evaluations, work environment. A Criteria Matrix was made. The main findings show that leadership styles have a direct and significant influence on the work environment of the company under study.