Efecto de la aplicación de la NORMA ISO 9001- 2015 “MEJORA” (SISTEMA DE GESTIÓN DE CALIDAD) dentro de las empresas situadas en el DM. Quito, sector NORTE DE LA CUIDAD, dentro del periodo 2020.

Abstract

Over time, the growing demands of the market, customers, the incorporation of technology, and the implementation of new business models have prompted organizations to seek constantly the best way to adapt to these new trends through research and development among its production and/or service processes. Implementation of the standardized ISO 9001: 2015 Regulation has allowed them to identify the most relevant aspects, continuously improving their processes, and dealing with their customers and suppliers. These three references are directly involved with the purpose of the research and allowed to determine the effects of Continuous Improvement within the Quality Management System already implemented, analyzing each process and guideline of the above referenced standard. In this research study, it was found that there were: needs, opportunities, processes, customer service and improvement within the procurement manuals. In addition, it was determined that companies that use the implemented standard are fulfilling the basic guidelines such as the PVDA improvement cycle (plan, verify, do, act). A survey was conducted with fifteen companies, which already had the Quality certification, to analyze this relationship. Consequently, it was shown that the level of acceptance of Continuous Improvement has a positive influence among companies, adapting them to international standards that are part of the competitive demands of the market nowadays.