Estudio de factibilidad para la creación de una empresa de servicios de mantenimiento y limpieza para empresas Retail de la ciudad de Quito con la implementación de herramientas digitales.

Abstract

Nowadays, companies in the construction sector have new business models, which means that companies must have management systems that allow them to systematically control the processes and activities of a company. For this, it is necessary to involve both employees and employers, to have ideas and be able to achieve the proposed objectives in the short, medium and long term. The integrated management system is focused on customer satisfaction, ensures the welfare of employees and promotes the reduction of pollution in the environment.

A better management of the company could be achieved with the application of the ISO: 9001:2015 standards, which deal with quality and customer satisfaction. While, OHSAS 18001, which was replaced by ISO 45001:2018, deals with occupational health and safety, giving guidelines for employees to feel safe to work in the company and get a positive result on the completion of different projects.

In this study will be made known about the companies of the construction sector in Quito, which apply in SERCOP to have participation within the public sector, generating greater reliability of the company at the time of providing their services. The public procurement system provides support to the supplier in which they can be assured that participation will be equally for small, medium and large companies, through a transparent process.

Several measures were taken to carry out the projects, there was a delay in the final delivery due to the fact that several processes could not be carried out; the decisions that were taken to maintain the stability of the company were made in a cautious manner and several biosecurity measures were implemented.