Diseño e implementación de un prototipo de sistema IVR ( Interactive Voice Response), utilizando ASTERISK, para la Universidad Politécnica Salesiana Quito-Campus Sur.

Abstract

The idea of using IVR systems has increased considerably, because of companies and institutions seek to improve its relationship with customers and reduce operating costs. It is for this reason that this project provides to the Universidad Politécnica Salesiana Quito-Campus Sur an IVR System prototype using Asterisk 1.8.5 and Centos 6.2 operating system. The system allows the students be able to consult by phone some academic and financial personal data. The prototype interacts with databases, managed by MySQL and invoked from Asterisk using the programming language PHP. Also, it were used VoIP and SIP for communication between the server and the end device. This made possible the verification of the proper operation of the prototype. This project concludes an estimation of the systems’ level of acceptance from students. Such estimation provided a positive result so to warrant its successful implementation if at any time the project is implemented in the UPS production network.