Transformación de la gestión de un taller de lubricación automotriz mediante la aplicación de la metodología 5S para mejorar el orden y la limpieza

Abstract

This research aims to implement the Japanese "5S" methodology as a proposal for improvement in the management of an automotive lubrication workshop in the city of Milagro, in order to optimize the organization, cleanliness, and safety of its operations. The application of 5S seeks to reduce downtime, prevent workplace accidents, and improve customer perception. To this end, qualitative and quantitative research methods were applied, using techniques such as direct observation, interviews, surveys, and photographic records. The data revealed that the workshop lacked standardized procedures for order and cleanliness, exhibiting obsolete tools, poor signage, and poor work practices, which generated service delays and safety risks. Faced with these deficiencies, the 5S methodology was implemented in its five phases (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke), achieving significant improvements such as reducing tool search time from 30 to 5 minutes, increasing staff engagement, and creating a safer environment. The investment required was minimal, and periodic audits and training are recommended to ensure the sustainability of the results achieved.