Mejora de procesos de gestión en el área administrativa, financiera, talento humano, compras, importación, operaciones y comercialización, de la empresa Rotesel S.A

Abstract

The company ROTESEL S.A. has a 16-year market history, time during which it has received an A grading by its main client for its effective and high-quality service in construction and maintenance within the telecommunications industry. Given its financial dependence on its main client, ROTESEL S.A. was forced to cease operations on certain periods. Hence an improvement plan was developed for the company’s management processes in the Administration, Financial, Human Talent, Procurement, Importation, Operations and Marketing departments. By updating management processes, the company can increase the service and marketing portfolio with the objective to increase profits and guarantee its permanence over time.

The technical study showed that the company has its own infrastructure, thus a new distribution is being proposed in terms of physical space, both for office and storage areas, whit the aim of providing a positive working environment for employees and a good service for clients. Thereby creating in them a sense of belonging.

The projected costs and expenses in the financial study revealed that the project is viable and feasible, as it would favorably reach a positive NPV of $24,653.23 and 62% IRR, therefore, the investment is justified since the company ROTESEL S.A. achieves profitability throughout is useful life.