Modelo de conectividad en la gestión de ventas y pagos para pequeñas empresas basado en IOT

Abstract

The use of the Internet evolves small businesses and their business models in this digital era, the Internet of Things is an important part of personal and business life by connecting devices, products, and people to improve or optimize the use of resources. The customer experience is terminated in the continuous waiting in line to buy their products instead of purchasing their products online. The objective of this work is to determine a connectivity model in sales and payment management for small businesses based on IoT technology. Descriptive-analytical research with quantitative approach is developed, which allows analyzing relevant works and proposing an alternative use of IoT in sales and payment management for small businesses. The results are presented on the identification of relevant scientific literature, the design of a connectivity model and the evaluation of models with effective incidence levels. It is concluded that the proposed model enriches the user experience and achieves a feasibility of 82% in our Ecuadorian context.