Diseño de procesos para la empresa de transporte de carga pesada por carretera transporte y representaciones Acuña S.A. Transacuña

Abstract

The present paper is focused on the design of a manual processes, policies and procedures that may help the company Transacuña S. A. to improve their daily activities, in that way their customers receive a better attention and a quality service. In addition, the problem which the company shows in the development of its movements and respective background, justification and importance, just like the aims that are going to be developed throughout this project. The aims that we have determined are the following: to define addressing strategic of the company, to develop a value chain, a map of processes and categorize the processes with focus on the costumer, formulate controls based on efficiency indicators for each processes and finally to design a quality management manual focusing on processes.