Propuesta de monitoreo de la infraestructura tecnológica de los servidores del ministerio de finanzas, basado en el modelo ITIL V3 y en la herramienta HP SITESCOPE

Abstract

The monitoring work activities to the current technological infrastructure servers belonging to eSIGEF and eSipren systems, by the Dirección Nacional de Operaciones were performed, using HP SITESCOPE tool and following the recommendations focused on the framework ITIL V3. The main purpose was to conduct a monitoring process in an orderly manner and developing a set of procedures that will help in some way to achieve quality and efficiency in infrastructure operations. As a result of this project the analysis of the main infrastructure equipment and risk management in the Dirección Nacional de Operaciones was obtained, which will provide proactive monitoring to help making the right decisions and appropriate help to encourage research and acquisition of new technologies to provide better service.