Análisis, diseño e implementación de un sistema web que permita administrar los cambios y versionamiento de las aplicaciones desarrolladas por la empresa Infoware ingeniería utilizando las buenas prácticas de ITIL

Abstract

This thesis has been developed to implement a web system that can administer the changes and versioning of applications developed by the company Infoware Engineering using ITIL best practices, provide better service at the institutional level, using free tools. The Configuration Management System can be accessed from their website www.infoware-ingenieria.com; all information is recorded in the database which allows the information to be available, so the company will have an efficient development.