Propuesta de mejora del proceso logístico para optimizar los tiempos de entrega de las franquicias farmacéuticas far FARMAENLACE Cía Ltda de la ciudad de Quito, tras el impacto por las restricciones del COVID 19

Abstract

This improvement proposal arises from the need to evaluate how COVID affected the normal operation of companies in their logistics area and determine if the processes adopted during this health emergency caused an impact in the post-pandemic; which is why organizations need to be in constant evaluation to anticipate external threats that may arise, having tools that allow them to stand out against the competition and determine the success of their business management. Through this work, the logistics distribution operation within the pharmaceutical distribution company "FARMAENLACE CÍA LTDA" will be exposed after the impact of COVID, analyzing the influential factors to be considered in the post-pandemic; in this way and through the analysis tools made to internal clients, the points of greatest impact have been analyzed that will allow generating the improvement proposal based on the results obtained and that will allow both the company and other institutions a guide on the management of logistics distribution after an unknown situation and thus guarantee that the value of the company perceived by the client is satisfaction.