Desarrollo de un prototipo de Chabot que provea información relacionada con trámites ciudadanos, caso: Agencias de tránsito cuya información se encuentra en sitios Web

Abstract

In Ecuador, 12 people out of 100 have a type of car, that has increased the proceedings to be carried out such as registrations, vehicle technical review, etc. to avoid unnecessary fines that non-compliance with these entails. But the lack of access to these informational resources, since there is no clarity about the documents necessary to do the proceedings, has caused people to need a greater number of interactions to complete their procedures, having a greater impact on people visually impaired. Therefore, to solve these drawbacks within a digital context, the creation of a chatbot prototype was proposed to provide users with information in a fast and structured way through a comfortable and intuitive interface. This document details the development of the prototype using MVC architectural pattern and Chatterbot library that automates conversations with users using similarity algorithms and natural language processing to provide reliable and consistent information about the procedures stored in a knowledge base through a graphical interface that incorporates functionalities for speech recognition and synthesis. The incremental and interactive framework was used to development process from the gathering of the requirements to the construction and testing of the developed system, where it was shown that the prototype has an accuracy greater than 80% by providing a reliable response to a request of the user.