Automatización de Unidad de triage, Unidad de urgencias, farmacia de la Unidad Médica Centro Histórico del Distrito 17 del Ministerio de Salud Pública del Ecuador

Abstract

This paper deals with the automation of triage processes, emergencies, pharmacy and laboratory of the Unidad Medica Centro Histórico del Distrito Metropolitano of Quito, which currently does not have computer tools for the management of its processes, that is why the They are totally manual, and with direct intervention of the patients, which causes manipulation of the information, and excessive time in daily care. With the aforementioned, the need has been seen to carry out a modernization supported by technology and automation of its processes for the optimization of resources and reduction of waiting time for users. Automation is based on the development of control and management software that allows the efficient management of information, for the development of this work a field investigation will be applied, which extracts data and information through the use of collection techniques such as interviews or surveys, to identify shortcomings in the existing processes in the medical unit. After the implementation of the software, a 30% reduction in patient care time was observed, which allows doctors to attend to a greater number of patients per day. By applying technological tools in the processes, better results are definitely obtained such as the optimization of resources and the handling of sensitive information.