Implementación de software didáctico como mejoramiento continuo en los procesos productivos enfocado en la norma ISO 9001:2015 en la empresa Artes Gráficas Senefelder C.A.

Abstract

The objective of this degree work is to implement didactic software as continuous improvement in production processes for Artes Gráficas Senefelder company. This software presents the solution to poor quality problems, returns and customer complaints generated in the company, it is decided, with the prior authorization of the Senior Management, to implement didactic software for the training of operating personnel. Artes Gráficas Senefelder company, technically trains its operational personnel when planning and coordinating the arrival of a foreign technician, a process that is very costly. The technical training of most of the operational personnel has been through cross-training, that is, between machine operators and helpers. It should be noted that for the development of the program, an investigation was carried out of how the employee training process was being carried out, in order to improve teaching-learning, didactic software was developed, novel and with a friendly interface. The program was developed with Adobe Animate software, which consists of self-training of operating personnel, using a connection to a database, which is the one where the results of employee evaluations will be stored. Once the development of the program was completed, it was implemented and tested in Senefelder company, in which the employees of the lithography department participated in order to verify whether the software serves as a learning tool and finally positive results were obtained.