Sistematización de la experiencia del diseño del proceso y elaboración del manual de evaluación del desempeño por competencias en la compañía Cargoalliance Cía. Ltda., en Quito, de marzo a julio del 2019.

Abstract

This document describes the systematization of the experience on the design and elaboration of a performance evaluation manual by competencies for CargoAlliance Cía. Ltda., an ecuadorian company dedicated to offer heavy cargo transportation services at a national level, guaranteeing quality and security throughout the logistics operation. The company currently has an organizational structure, job profiles, recruitment and selection process, but does not have a performance evaluation process, so it begins with the development of a performance evaluation manual by competencies for people responsible for the area of Human Resources can implement it in the future. In order to achieve the objective of elaborating the design and the performance evaluation manual, information was collected on human resources management in relation to this topic and work was done directly with the President of the company, since from him the idea of working on implementing talent management processes, in order to improve human resources administration, was born. The methodology used in the systematization of this project was of a qualitative type, since it allowed us to objectively identify the experiences obtained. After completing all the proposed activities, we obtained the document and presented to the Presidency the performance evaluation manual by competencies; the future perspective regarding the use of the manual will allow the performance evaluation to contribute to obtaining real and objective results so that the heads of areas can work on personnel development activities, technical training, incentive plans, promotions, etc. and tasks for each of the positions and with it the successful performance of each of their functions.