Análisis y propuesta de mejoras a la infraestructura y seguridad de la red LAN de la empresa SICCEC para perfeccionar la disponibilidad de sus servicios

Abstract

The project developed was to propose to SICCEC some solutions that help improve the administration and availability of its main services. It began with the implementation of virtualized environments that the company manages on the same hardware platform, to optimize resources in terms of space, maintenance and costs. The telephone exchange was migrated to Issabel PBX, since Elastix stopped supporting its users, and was sought an updated and open source telephone system. The proposals involve the correct administration of both services and network security, to improve their services, costs and resources. For which new rules were configured in the perimeter security of the firewall, with a restrictive approach, where all connections are blocked except those that are explicitly allowed. The document also contemplated the implementation of a system to generate automatic IVR campaigns, where customers are reminded of their debts payable in the different portfolios that SICCEC manages. As a result, the virtualization of the BDD improved considerably, since the loading process is now 3.5 times faster than it was in production, the implementation of the automatic IVR helps the automatic management of customers, avoiding the workload to the manager, who spent approximately 10 minutes to make 5 calls. Finally, updating firewall rules will prevent improper use and access to network resources.