Estrategias para la prevención del desgaste laboral (síndrome de Burnout) en operadores de respuesta de una institución pública en la ciudad de Quito.

Abstract

The purpose of this work is to systematize the intervention process carried out in a Public Institution of the Metropolitan District of Quito, which is dedicated to emergency care. At first, operators were evaluated to determine the existence of Burnout Syndrome, as well as the levels of wear that would be evident within the population through the application of the MBI (Maslach Burnout Inventory). The three factors involved in the MBI were comprehensively assessed: emotional fatigue, depersonalization and low personal and/or work performance, and then compared this information with some variables to account for the factors and/or conditions triggering this syndrome. Based on the results obtained in the instrument, the prevention and promotion strategies for coping with work wear were developed at a second stage, aimed at the whole institution, both operational and administrative staff; in order to reduce the risk of Burnout experiencing, improving their quality of life and their job performance.