Análisis, diseño e implementación de un sistema de gestión de inventarios de activos de TI para los laboratorios de la carrera de Ingeniería en Ciencias de la Computación de la Universidad Politécnica Salesiana sede Quito campus sur.

Abstract

The purpose of this document is to detail the process of developing an inventory management and ticketing for technical support system, as a tool that allows the inventories control and provide a fast response to the incidents that are produced in the resources of the Data Center and laboratories of Engineering in Computer Science career. The developed system has a Web application that allows managing assets, virtual machines, tickets, roles, users and reports generation. It also has an Android application that allows the IT assets and laboratories tickets generation for technical support, as well as IT assets queries and updates by QR code. The structure of the document is as follows: Chapter one, in which the organization information is detailed and a brief explanation about the concepts used for the system development. Chapter two, in which the analysis and processes design, requirements analysis and the system conceptual design are carried out. Chapter three, in which is detailed the system development, implementation, performance tests and the results analysis obtained. At the end of the document, there are the conclusions and recommendations of the project.