Análisis, diseño y estudio de factibilidad para la consolidación y virtualización de servicios en una empresa de Call Center.

Abstract

In this article, the work done during the 31 servers information download at Call Center enterprise in Guayaquil is described. Also, the analysis of the obtained results is explained and a further design for a new solution will be technically and economically studied. The main purpose of this project is to analyze, design and strengthen all the physical servers at the Call Canter, involving the least servers as possible, and be able to visualize them, in such a way that it provides an improvement of efficiency regarding resources, availability, energy savings, monetary savings, simplicity, administrative improvement, reduce of preventive and correction maintenance of the servers and set bases for future growth. This project will be a guide for call Center enterprise to decide whether they should implement it or not, in order to consolidate and virtualize its technological services, in a completely new virtualized infrastructure, with the support of producers, in order to allow business continuity.