Buscar por Autor Pincay Díaz, David Enrique
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Análisis de calidad del servicio al cliente interno y externo para propuesta de modelo de gestión de calidad en una empresa de seguros de Guayaquil
Abad Acosta, María Gabriela; Pincay Díaz, David Enrique (nov-2014) - [Director: Moreno Delgado, Juan Pablo]
The current research report examines the quality of service provided to internal and external users of an insurance company in Guayaquil city. The overall objective of this work is to formulate a quality management model that analyze the level of satisfaction perceived by employees and insurance...